Privacy Policy

Introduction

We at Stop Sinking LLC | Tarun Bathija DBA Myya (“we,” “us,” “our”) respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you access our website, use our SaaS services (such as missed call text backs, Google reviews management, and appointment handling via AI chatbot), or engage with us on social media. It also outlines your rights regarding the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes by updating the “Effective Date” above. Any changes become effective immediately upon publication on our website, and your continued use of our services constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

AI Technology Disclosure and Disclaimer

Myya uses artificial intelligence (AI) technologies, including AI-powered chatbots and text agents (“AI Agents”), to enhance customer service, manage appointments, respond to inquiries, and provide information about our SaaS solutions. By using our services, you acknowledge and agree to the following terms:

1. Nature of AI Interaction

When you interact with our AI Agents, you are communicating with an automated system, not a human representative. We will always identify when you are interacting with an AI Agent. While our AI Agents aim to provide accurate and helpful information, they have inherent limitations.

2. AI Data Collection and Processing

Our AI Agents may collect and process information you provide during interactions, such as inquiries, preferences, and appointment details. This information is subject to the privacy protections outlined in this policy. Additionally:

• Conversations with AI Agents may be stored and analyzed to improve system performance.
• We may use anonymized data to enhance AI capabilities.
• You can request deletion of your conversation history by contacting support@myya.us.

3. AI Limitations and Disclaimer

• AI technology may occasionally provide incomplete or inaccurate responses.
• Information from AI Agents is for general purposes only and should not be considered professional advice.
• Critical decisions should not be based solely on AI-generated information.
• Official company policies supersede any AI-provided information.

4. AI Content Generation

• AI-generated content may not always reflect our official position.
• We do not guarantee the accuracy of AI-generated content.
• Myya reserves the right to review or remove AI-generated content.

5. Liability Limitation for AI Interactions

To the fullest extent permitted by law, Myya disclaims liability for damages arising from:

1. Reliance on AI-provided information.
2. AI system errors or malfunctions.
3. Decisions based on AI-generated content.
4. Any misunderstandings or miscommunications that may occur during AI interactions.

6. Bot Disclosure

In accordance with applicable laws and regulations, we disclose that our automated agents are bots, and this disclosure is clear, conspicuous, and made at the beginning of any conversation or interaction.

7. AI Agent Opt-Out

You may opt-out of interacting with our AI Agents at any time by requesting to speak with a human representative or by using the opt-out mechanisms provided within the communication channel you are using. Please note that opting out of AI interactions may limit the availability or timeliness of certain services.

Information That We Collect

We collect a variety of information from you when you visit our website, purchase our courses, coaching, certifications or marketing services, or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

Personal Data (Contact Information & Communications Data)

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Derivative Data (Usage and Device Information)

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons.

Financial Data

Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, Stripe, PayPal, and Intuit, and you should review these processors' Privacy Policies to determine how they use, disclose, and protect your financial data:

• Stripe: stripe.com/privacy
• Intuit: intuit.com/privacy
• PayPal: paypal.com/privacy

Social Networking Data

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, and Snapchat, which may include your name, username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile Device Data

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Appointment and Service Data

If you schedule appointments or use our services, we may collect details associated with those interactions.

How We Use Your Information

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. Specifically, we may use the information described above to:

• Create and administer your account;
• Deliver any products or services purchased by you;
• Correspond with you;
• Process payments or refunds;
• Contact you about new offerings that we think you will be interested in;
• Interact with you via social media;
• Send you a newsletter or other updates about our company or website;
• Deliver targeted advertising;
• Request feedback from you;
• Notify you of updates to our product and service offerings;
• Resolve disputes and troubleshoot any problems;
• Generate a profile that is personalized to you, so that future interactions with our website will be more personal;
• Compile anonymous statistical data for our own use;
• Assist law enforcement as necessary;
• Prevent fraudulent activity on our website or mobile app;
• Analyze trends to improve our website and offerings;
• Send appointment confirmations and reminders;
• Send SMS and email communications that you have explicitly consented to receive.

How Do We Protect Visitor Information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Data Sharing Commitment

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Limited Sharing with Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include:

• Payment processors (Stripe, PayPal, and Intuit)
• Email service providers
• Website hosting services
• SMS message aggregators and providers
• Course delivery platforms
• Coaching session schedulers
• Certification verification systems
• HighLevel CRM — for client relationship management

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

White-Labeled CRM Services

We provide white-labeled HighLevel CRM services to our clients. HighLevel CRM is a third-party platform that we provide access to under our brand. The actual software, servers, and infrastructure are owned and operated by GoHighLevel. We are not responsible for any issues, outages, data breaches, or other problems that may occur with the HighLevel platform, including but not limited to service interruptions, data loss or corruption, security breaches, changes to features, or any other technical issues. When you use our white-labeled HighLevel CRM services, your data may be processed according to GoHighLevel's own privacy policy and terms of service, in addition to our policies.

Cookies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

Third-Party Integrations

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. We have implemented Remarketing with Google AdWords, Google Display Network Impression Reporting, and Demographics and Interests Reporting. We, along with third-party vendors such as Google, use first-party cookies and third-party cookies to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

You can opt out of having your activity made available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information, see Google's Privacy Policy.

Facebook

Facebook's advertising requirements can be summed up by Facebook's Advertising Principles. We have implemented advertising and retargeting with Facebook Advertising. You can opt out of Facebook's interest-based ads at facebook.com/help. Learn more about Facebook's Privacy Policy at facebook.com/full_data_use_policy.

Grounds for Using and Processing Your Data

• Legitimate Business Interests: We may use and process your data for our legitimate business interests, which include communicating with you, improving our goods or services, and providing you with information or products you have requested.
• Performance of a Contract: We may use and process your information to enter into a contract with you and to perform our contractual obligations.
• Consent: We may use your data based on your consent to our use and sharing. You may withdraw your consent at any time, but doing so may affect your ability to use our website.
• As Required by Law: We may also use or process your data as required for us to comply with legal obligations.

International Data

Our website is hosted by servers located in the United States of America. If you reside outside the United States, some of your data will be transferred internationally to and stored on those servers. We use all reasonable methods to protect the safety of your data during transfer. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States of America.

Data Retention

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that is no longer needed for any of the purposes listed above will be permanently deleted. We will honor your request to delete your data unless we are required by law to retain access to it.

Security of Your Information

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

SMS/Text Message Privacy

If you have opted in to receive SMS/text messages from us, we are committed to protecting your privacy regarding these communications:

• No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
• Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
• Limited Use:Your SMS opt-in data will only be used for the specific purposes you have consented to, such as appointment reminders, event notifications, receipts, customer service updates, and promotional messages you've explicitly opted into.
• Opt-Out Control:You can stop receiving text messages at any time by texting “STOP” to our shortcode. Upon doing so, we will confirm your opt-out status via SMS and will cease sending you text messages.

Your Rights

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. We reserve the right to request evidence of your identity before we take any action.

• Update Account Information: You have the right to update or change any information you have provided to us.
• Confirm Personal Data and Its Use: You have the right to request that we confirm what data we hold about you, and for what purposes.
• Change Consent: You have the right to change your consent to our use of your information.
• Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you. Your first request will be provided free of charge; subsequent requests will incur a reasonable fee.
• Transfer Your Data: You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format.
• Correct or Delete All Data: You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
• Emails and Communications: You may opt out of receiving future email correspondence from us by contacting us at support@myya.us.
• Marketing Communications: You may opt out of receiving any third-party marketing communications by contacting us at support@myya.us.
• Complaints: If you believe we are misusing your data or have violated any of your rights, you have the right to file a complaint with us directly or with a regulatory body or data protection authority.

California Privacy Rights

As of its effective date of January 1, 2020, we are compliant with the California Consumer Privacy Act Of 2018, Cal. Civ. Code §§ 1798.100 Et Seq. (CCPA). Any California resident may request, free of charge, the personal information we have collected or stored about themselves or about a member of their household.

We DO NOT sell your data. California residents can email us at support@myya.us to explicitly request to opt-out of any future data sales, should our policies change. California residents also have the option to request a full deletion of their account and any data we have collected.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices, should a data breach occur, we will notify the users via email within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CAN-SPAM, we agree to the following:

• NOT use false, or misleading subjects or email addresses;
• Identify the message as an advertisement in some reasonable way;
• Include the physical address of our business or site headquarters;
• Monitor third-party email marketing services for compliance, if one is used;
• Honor opt-out/unsubscribe requests quickly;
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at support@myya.us or follow the instructions at the bottom of each email.

Contact Information

For questions about this Privacy Policy, contact us at:

You may also review our Terms & Conditions.